How to trigger a flow other than the default flow on WhatsApp and based on different keywords?
Step 1: Go to Action & Select Keyword Actions
Step 2: Click on ADD NEW
Step 3: Enter Keyword Action Name
Step 4: Select the block you want to be triggered when the user enters the keyword.
Step 5: Choose the type of Keyword you want to use.
If you choose Fuzzy Matching then add keyword by clicking on +Add Keyword
Step 1: Enter your Keyword and click on Save.
You can Add Multiple Keywords by clicking on +Add Keyword
Step 2: Move the Fuzzy Match Scale as required.
Step 3: Click on Save.
If you choose Conditional Matching
Step 1: Add a keyword by clicking on +Add Condition
In Conditional Matching, you get various other comparison operators in the dropdown.
Step 2: Enter the Keyword In Value Block
Step 3: You can add Multiple Keyword and Condition by Clicking On +Add Condition.
Step 4: Click On Save.
The Keyword only works at the Beginning of the conversation. (Suppose a fresh user is messaging for the first time or when the conversation has Ended)